Contract

When we provide a quotation for a stay in a gite of Villa Pastis or we inform you that a specific period is available for your stay at Villa Pastis, this does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email once a payment has been received.  Bookings will remain provisional for up to 24 hours to allow payment to be made.

Prices

The price of the accommodation includes the following: Wifi, TV, Electricity, Linen, Towels, Cleaning materials, Hot water, Air Conditioning / Heating and the products and any complimentary items supplied at arrival only.  There are no hidden extras.

Bookings and Payments

When making a booking, you will be given a number of different payment options to reserve your chosen dates.  A non-refundable deposit of 30% of the cost of the holiday is required to secure your booking.  Payment of the balance of the cost of the holiday is due 28 days before the date on which the holiday is due to commence.  For those bookings made within 28 days of the start of the holiday, full payment is due on booking. A balance reminder email will be sent out to you 6 weeks prior to the start of the holiday.

Payment is requested by bank transfer or cheque. If your booking is complete and you have actioned a bank transfer of the deposit, please inform us by email so we can confirm your booking immediately.  Thank you.

Cancellations and Insurance

Once you have booked your holiday and it has been confirmed in writing via email by us, our agreement is a legal contract and your deposit is non-refundable.

If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it.

Please note that your deposit is not refundable under any circumstances therefore we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Arrival

Your accommodation will be available to you from 16.00h on the day of arrival, unless otherwise arranged. Please try not to arrive earlier as we will still be busy preparing your accommodation.  You will be asked to text prior to your arrival to allow us to greet you personally on arrival.

Departure

Please be ready to leave the accommodation by 10.00h on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible bearing in mind that other guests will be arriving that day.  Please come and say goodbye!

Non-Availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Damages and Breakages

You are responsible for keeping the properties and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertake to leave the premises in the same state of cleanliness and general order in which it was found. The owner of the holiday property should be compensated for any damage and breakages which may occur (fair wear and tear excepted). Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair if the damage or breakage is significant.

Maximum Persons per Property

The number of persons using the Holiday accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated on the website unless previously arranged. The property owner or his agent is entitled to refuse admission to any persons or animal not declared at the time of booking.  Arrangements for an additional child to the maximum stated can be made with the owner at time of booking for exceptional circumstances.

Pets

Responsible owners are welcome to bring well behaved pets. The pet owner must leave no trace of the animal at the property after leaving. A cleaning charge will otherwise be incurred by the pet owner.

Access to Holiday Property

The property owner or their representative shall be allowed access at any reasonable time during the holiday occupancy in the event of an emergency or problem that needs immediate attention by the owner.  The owner will make every effort to consult the guest prior to entering the property.

Smoking

Smoking is not permitted within the holiday properties and around the swimming-pool. Ashtrays can be provided on request for smoking outside.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.